Welcome to Quictent!
Only manufacturer defects are covered. Even if we tried our best to inspect the products from the manufacturer, we can hardly check every one of them.
Free replacements will be supplied under warranty. First three months free shipping. After that, customer should afford the shipping and handling charges which taken by the warehouse and courier company.
Please bear in mind that we shall not be responsible for the natural breakdown of materials(e.g. exhausted zippers), extended use, defects caused by accident, abuse, alteration, animal attack, bad weather damage, misuse or improper care(e.g. leave items outside over nights unattended).
Please contact us first, and our professional customer care team will help you through. Usually, you need to provide your Order# and Photos of the Defects. After a quick evaluation, we'll either send you a replacement or exchange.
